Your Order
When will I receive my order?
Orders to West Malaysia will be received within 2-3 business days.
Orders to East Malaysia will be received within 7-10 business days.
International orders will be received within 14-20 working days.
We process your orders by 2pm (GMT+8) on the next working day.
Are taxes and duties included?
International orders are shipped DDU (Delivery Duty Unpaid), which could incur fees, duties and import taxes charged by your local customs authority upon delivery.
My order is delayed or missing. What do I do?
If you ordered on www.gote.club, please contact us at hello@gote.club or DM @gote.club on Instagram with your Order Number, and we’ll be happy to assist.
Orders created on other platforms (e.g., Shopee, Lazada) will need to be handled through the respective platform’s customer support.
My order was damaged upon arrival. What do I do?
We take full responsibility for goods damaged due to manufacturing defects by providing free returns and a replacement. If you ordered on www.gote.club, please contact us within 10 days at hello@gote.club or DM @gote.club on Instagram with your Order Number and photos of the affected products.
However, we are not liable for shipping-related damages as we have taken measures to securely wrap your products.
Orders created on other platforms (e.g., Shopee, Lazada) will need to be handled through the respective platform’s customer support.
Can I cancel or change the details of my order?
As we process orders promptly, we will try our best to accommodate your request if the order has not been fulfilled. We are not able to make changes once your package leaves our facility.
Please contact us as soon as possible at hello@gote.club or DM @gote.club on Instagram with your Order Number.
Refunds, Returns and Exchanges
Can I request a refund?
While we do not offer refunds at this time, faulty products are eligible for free returns with a replacement provided. If you ordered on www.gote.club, please contact us within 10 days at hello@gote.club or DM @gote.club on Instagram with your Order Number and photos of the affected products.
However, we are not liable for shipping-related damages as we have taken measures to securely wrap your products.
Orders created on other platforms (e.g., Shopee, Lazada) will need to be handled through the respective platform’s customer support.
Can I cancel my order if I find a better deal?
We do not accept order cancellations due to price differences.
Do you accept exchanges if I change my mind?
Exchanges are not available at the moment.
Collaborations and Partnerships
How can I get in touch for collaborations or partnerships?
Contact us at hello@gote.club or DM @gote.club on Instagram!
Loyalty Program
Will I still be able to earn points during promotions?
Yes! You’ll continue to earn points whether it’s during a promotion or not. As long as you place your order on our website, points will be automatically added to your account.
Can I combine my loyalty voucher with existing discount codes?
You can combine your loyalty voucher with regular discount codes.
However, loyalty vouchers cannot be used together with special campaign discount codes.
If I purchase from other platforms like Shopee or Lazada, will I still earn points?
Points can only be earned from purchases made on our official website.
Orders placed through other platforms (e.g. Shopee, Lazada) are not eligible for point accumulation.
Can I register more than one account?
No — each person is only allowed one account. Duplicate accounts will be removed.
When does the program start?
We’re kicking off a fresh start! The Gote Loyalty Program will officially begin on 1 November 2025. Any spending made before this date will not be included in the program.
